POLICIES
Effective Date: January, 1, 2026
We respect your privacy and value your trust.
This notice explains how we collect, use, and protect your personal information when you visit or interact with www.lsoul.com.
By using our website, you agree to the practices described below.
Information We Collect
We may collect limited information necessary to operate our services, including:
Information you provide directly (such as name, email, phone number, shipping and payment details)
Technical data (IP address, browser type, device information)
Usage data collected through cookies and similar technologies
We collect only what is relevant and proportionate.
How We Use Your Information
Your information may be used to:
Process orders and deliver products
Manage your account and customer support
Improve website performance and user experience
Measure and optimize advertising performance
Comply with legal and regulatory obligations
We do not sell your personal information.
Cookies, Analytics & Advertising
We use cookies and similar technologies for:
Essential website functionality
Analytics (such as Google Analytics 4)
Advertising and measurement (such as Google Ads, Meta, TikTok)
These tools may collect anonymized or pseudonymized data.
You can manage or disable cookies through your browser or consent settings.
Sharing of Data
We may share limited data with:
Service providers (payment, logistics, hosting)
Analytics and advertising partners
Authorities when required by law
All partners are required to protect your data and use it only for authorized purposes.
International Data Transfers
Your information may be processed outside your country of residence.
When data is transferred internationally, we apply appropriate safeguards in accordance with applicable laws (including GDPR where applicable).
Your Rights
Depending on your location, you may have the right to:
Access, correct, or delete your personal data
Withdraw consent at any time
Object to or restrict certain processing
Request data portability
Requests can be made using the contact information below.
Data Security & Retention
We apply reasonable technical and organizational measures to protect your data.
Personal information is retained only for as long as necessary or legally required.
Updates
This notice may be updated periodically.
Any changes will be posted on this page with a revised effective date.
This section explains how LSOUL uses cookies on www.lsoul.com, the purpose of these cookies, and how you can manage your preferences.
What Are Cookies
Cookies are small text files stored on your device (computer, smartphone, tablet) when you visit a website.
When enabled, cookies allow the website to recognize your device during future visits for the duration of the cookie’s validity. Only the party that places a cookie can read or modify its content.
Why We Use Cookies
When you browse our website, cookies may be placed on your device by us or by trusted third parties.
We use cookies to ensure proper website operation, enhance your experience, and support analytics and advertising activities.
Types of Cookies We Use
A. Cookies Set by Us or Our Service Providers
Essential cookies
Required for core website functionality, including security, account access, and order processing.
Disabling these cookies may prevent certain features, including checkout, from functioning properly.Analytics and personalization cookies
Used to understand how visitors interact with our website and to improve usability and shopping experience.Advertising and measurement cookies
Used to display content and advertising that may be relevant to you and to measure campaign performance.
If your device is shared by multiple users or browsers, we cannot guarantee that cookie-based services or advertising will reflect only your personal use.
B. Cookies Set by Third Parties
Some cookies on our website are set by third-party services. These cookies are governed by the privacy policies of those third parties.
We may integrate third-party tools that allow content sharing or interaction through social platforms (such as “Share” or “Like” features). These services may collect information about your browsing activity, even if you do not actively use those features.
We do not control how third parties collect or process data. We recommend reviewing their respective privacy policies.
Managing Your Cookie Preferences
You may choose whether to allow cookies by adjusting your browser settings.
Each browser provides different tools to manage cookies, usually found in the help or settings menu.
Please note that disabling certain cookies may affect website functionality and limit access to some services.
Updates
We may update this Cookie Policy from time to time.
Any changes will be published on this page with an updated revision date.
EXCHANGE POLICY
- Each purchase invoice is eligible for one (1) exchange only.
- Exchanges are accepted within 7 days from the date of successful delivery. Requests made after this period will not be processed.
- Customers must notify us of any exchange request within 48 hours of delivery and provide a complete unboxing video along with the purchase receipt.
- The product must remain in original condition, with all brand tags and accessories intact; unused, unwashed, unaltered, free from stains, odors, or chemical damage.
- Products purchased under promotion or discount programs are not eligible for exchange, except in cases of manufacturing defects.
- For orders placed via third-party marketplaces (e.g. Shopee, Lazada, TikTok), we applies the exchange policy of the respective platform.
EXCHANGE TERMS
- We provide free exchanges for errors caused by LSOUL (manufacturing defects or incorrect items delivered).
- For exchanges due to personal preference, customers are responsible for two-way shipping costs.
- The exchanged item must be of equal or higher value than the original purchase; any price difference for lower-value items will not be refunded.
- Original shipping fees are non-refundable.
- We reserves the right to decline any exchange request that does not comply with this policy.
EXCHANGE METHOD
- Exchanges may be made in-store or via courier service.
- When sending by courier, items must be securely packed with full contact details and exchange information clearly stated.
- We are not responsible for loss or damage during transit. Customers are advised to photograph the product and packaging prior to shipment for record purposes.
* Returns or refunds are not accepted under any circumstances.
NEED HELP?
Email info@lsoul.com