YE BOOTS

$380

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Exchange Regulation

Care instruction

YE BOOTS

Crafted from cowhide leather.
Lined with cherve leather.
Pointed-toe design, leather insole, stiletto heel made of durable Polyamide.
Calf-high shaft, featuring front lace-up detailing and a side metal zipper.
Leather straps adorned with metal studs and buckle running along the shoe shaft.

Color: Black/Wine
Material: 100% Cowhide leather
Lining: 100% Cherve leather
Insole: 100% Lambskin leather
Heel: 100% Polyamide
Heel Height: 10cm

EXCHANGE CONDITIONS

Customers must provide a complete unboxing video of the package, along with the purchase receipt;
Customers are responsible for notifying LSoul about exchange requests within 48 hours from the time of successful delivery. After this time period, if no information is received from the customer, LSoul will assume that the customer is satisfied with the delivered product;
Each product can only be exchanged once;
The product must remain in its original condition, including brand tags and accessories (if any), without any alterations, stains, or chemical damage, not laundry or ironed, without any unusual odors, and any signs of prior use; Products from promotion or discount programs will not be accepted for exchange by LSoul (except in the case of manufacturing defects);
For products purchased through online marketplaces (such as Shopee, Lazada, Tiktok), LSoul will adhere to the exchange policy of the respective marketplace.

NOTIFICATIONS OF EXCHANGE POLICY

LSoul will exchange goods free of charge in case of errors from LSoul (manufacturing defects or incorrect delivery of model, quantity, size, color).
Arising from the personal needs of the customer, the customer will pay for two-way shipping costs.
The exchanged product will be equal to or higher in value than the paid value of the purchased product; The difference after exchanging for a product of lower value will not be refunded.
In case of exchanging goods, the original shipping fee will not be refunded.
LSoul has the right to refuse any exchange request if the customer does not comply with the provisions of LSoul’s exchage policy.

TIME AND EXCHANGE METHOD

Exchange Time:

Customers can exchange items within 7 days after receiving them.
After this period, LSoul reserves the right to refuse any exchange requests.

Exchange Methods:

Customers can change items in person at LSoul stores or through courier delivery service.
If exchanging items through a courier delivery service, please pack the item carefully and clearly indicate your personal information, contact phone number, and exchange address on the package.
LSoul will not be responsible for the integrity and completeness of the goods inside the package if customers send it via courier delivery services.
Customers should take photos of the product and package before sending it back to LSoul as evidence in case of disputes.

Dust Regularly: Wipe with a soft, dry cloth to keep it free from dust.
Spot Clean Safely: Use a mild soap and water on a damp cloth for stains; avoid soaking.
Avoid Harsh Products: Stay away from alcohol-based or strong chemical cleaners.
Condition Leather: Apply a leather conditioner every 6-12 months for softness.
Protect from Moisture: Use a water and stain repellent; avoid excessive moisture.
Store Correctly: Use a dust bag and stuff the bag to maintain its shape; avoid hanging it.
Limit Weight: Don’t overload to prevent damage to seams and structure.

YE BOOTS

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