POLLO DRESS

$220

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Exchange Regulation

Care instruction

Pollo Dress

The dress length ranges from 74cm to 76.4cm (depending on size).
Sleeve length ranges from 58cm to 59.5cm, with tie details running from shoulder to wrist.
Open neckline with a button-down placket reaching the chest.
Fitted through the bodice and waist, with a gently flared skirt.
Stretch fabric featuring 3D printed patterns.

Sheer stretch fabric: 61% Nylon, 39% Spandex
Printed stretch fabric: 37% Nylon, 47% Modal, 16% Spandex
Model wears S.

EXCHANGE CONDITIONS

Customers must provide a complete unboxing video of the package, along with the purchase receipt;
Customers are responsible for notifying LSoul about exchange requests within 48 hours from the time of successful delivery. After this time period, if no information is received from the customer, LSoul will assume that the customer is satisfied with the delivered product;
Each product can only be exchanged once;
The product must remain in its original condition, including brand tags and accessories (if any), without any alterations, stains, or chemical damage, not laundry or ironed, without any unusual odors, and any signs of prior use; Products from promotion or discount programs will not be accepted for exchange by LSoul (except in the case of manufacturing defects);
For products purchased through online marketplaces (such as Shopee, Lazada, Tiktok), LSoul will adhere to the exchange policy of the respective marketplace.

NOTIFICATIONS OF EXCHANGE POLICY

LSoul will exchange goods free of charge in case of errors from LSoul (manufacturing defects or incorrect delivery of model, quantity, size, color).
Arising from the personal needs of the customer, the customer will pay for two-way shipping costs.
The exchanged product will be equal to or higher in value than the paid value of the purchased product; The difference after exchanging for a product of lower value will not be refunded.
In case of exchanging goods, the original shipping fee will not be refunded.
LSoul has the right to refuse any exchange request if the customer does not comply with the provisions of LSoul’s exchage policy.

TIME AND EXCHANGE METHOD

Exchange Time:

Customers can exchange items within 7 days after receiving them.
After this period, LSoul reserves the right to refuse any exchange requests.

Exchange Methods:

Customers can change items in person at LSoul stores or through courier delivery service.
If exchanging items through a courier delivery service, please pack the item carefully and clearly indicate your personal information, contact phone number, and exchange address on the package.
LSoul will not be responsible for the integrity and completeness of the goods inside the package if customers send it via courier delivery services.
Customers should take photos of the product and package before sending it back to LSoul as evidence in case of disputes.

* Only support exchanges – returns or refunds are not accepted under any circumstances.

Gentle hand wash: This fabric contains stretchy spandex, so hand wash in cold water to protect the fibers and prevent deformation.
Use mild soap: Use a neutral detergent without harsh chemicals to avoid damaging the fabric.
Do not wring: After washing, gently press out excess water—do not twist, as it may affect the shape and stretch of the fabric.
Air dry naturally: Dry in a cool, ventilated area away from direct sunlight to avoid fading and damage to elasticity.
Avoid direct ironing: Stretch fabrics should not be ironed directly. If ironing is necessary, turn inside out, use low heat, and place a cloth over the fabric.
Storage: Store in a dry, airy space to prevent mildew. Hang or fold neatly to maintain its shape.

POLLO DRESS

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