Privacy policy

Thank you for visiting lsoul.com. We value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, store, and disclose your information when you use our website.

You can visit the website lsoul.com without providing any personal information unless you register an account to log in with your username and password

If you have questions about this Privacy Policy, please contact us and leave your feedback at [email protected]. We are always ready to listen to your feedback.

1. Purpose:

• We only use customers’ personal information within the LSOUL BUSINESS HOUSEHOLDS, the entity that operates lsoul.com

• We will not sell or share customers’ personal information with any third party.

• When you register an account on lsoul.com, the information we collect includes:

Name
Phone number
Address
Email

2. Scope of information:

The above information will be used for the following purposes:

• Processing orders, providing services and information through our website as requested by you.
• Delivering purchases to you.

• Notifying about delivery and providing customer support.

• Providing product-related information.

• Using the information to support customer account management, confirm and execute financial transactions related to your online payments; identify demographics to customize the website fits your needs; send information about products and services to you.

• We need to share your name and address with the courier service to facilitate delivery to you.

• We use your personal information to send quotation or promotion.

3. Payment information security

• Online payment: We will store the details of your order for security purposes. You cannot request this information from us, but you can check it by logging into your account on the website. You can track the details of completed orders, in-process orders, upcoming delivery and manage your information.

• In case you are not logged in: Please contact our hotline or email us at [email protected]. Providing your phone number, delivery address, and the order you placed. We will confirm the information and the status of your order via your phone number to ensure security and provide accurate order status.

4. How long will your data exist?

If you leave a comment, the comment and its metadata are retained indefinitely. Therefore, we can automatically recognize and approve any subsequent comments instead of holding them in a moderation queue.

5. Personal information management

• For users who register our website (if any), we also store the personal information they provide in their user profile. All users can view, edit, or delete their personal information at any time.

• You can go to the account information section to change details such as:

Username
Phone number
Address
Date of birth
Password

*If you request a password reset, your registered email will receive a link to reset your password.

6. The address of the collecting unit:

• The collection and management of your personal information are conducted by:

BUSINESS HOUSEHOLDS LSOUL – 257B Nguyen Trai Street, Nguyen Cu Trinh Ward, District 1, Ho Chi Minh City, Vietnam Ho Chi Minh

• We will not delegate the collection and management of information to any third party unless required by law. We use it for the purpose of introducing products provided by the company and do not deceive users on online channels.

• In case you, as a customer, detect any issues, have inquiries, or wish to file a complaint, please contact us via our customer service hotline: 028 6276 7778 or email: [email protected]. Thank you for your trust and support throughout this time.

All changes related to this privacy policy will be specifically communicated through written notices and main banners on the lsoul.com homepage and fan page.